Here’s everything you need to know about how we manage the deliveries and returns of Palio-ETT products.

Deliveries

All of our deliveries are processed by Amazon — even if you buy via this site, or eBay.

Standard delivery is FREE on all orders and usually takes 3-5 working days. If you need your product(s) faster, then you can upgrade your delivery method at Amazon upon making your purchase, or in the checkout of this site.

Note that if you’re already an Amazon Prime customer then you can expect to receive your products the following day!

If you purchase via this site, we’re able to deliver to the UK, France, Belgium, Netherlands, Italy, Germany, Spain, Sweden, Poland, US, and Canada.

If you purchase via Amazon we we’re able to deliver to many more locations including the UK, EU countries, US, Canda, Australia, and India. We recommend that you check the delivery options at your nearest Amazon outlet to determine your options.

Returns Policy

You can return any unused items within 30 days of delivery for a full refund or exchange. Your returned item(s) must be in new and unworn condition, in their original packaging.

Amazon Customers

Returns can be arranged directly via your Amazon account from the ‘Your Orders’ section. Simply locate the order, and click the ‘Return items’ button to start the process.

Are Amazon returns free of charge?

All ETT bats are eligible for FREE returns for any reason whatsoever.

Note that Amazon will always refund your return costs, up to their standard delivery option cost, if you received:

• an incorrect item.
• a damaged item.
• a defective item.
• an item that does not match its description.

Rest assured that ETT products are subject to the standard Amazon returns policy and seller guidelines. Learn more here.

Website & eBay Customers

If you bought your ETT bat through this site and you’d like to make a return or exchange, simply email us on enquiries@palioett.com with the details of your order and we’ll assist you through the process.

We’ll provide you with a returns label that’ll be used to return the item to the closest Amazon fulfilment centre. Once it has arrived there it’ll be checked, and your refund or exchange will be initiated immediately.

Note that any costs for posting the return are the responsibility of the customer.

After Care

If you experience any issues, or have queries, regarding a purchase that’s past the 30 day return period then you can contact us directly via Amazon’s messaging service, or email us on enquiries@palioett.com

We endeavour to assist all of our customers. All issues are assessed on an individual basis.